Current Vacancies

4 Full-time Receptionist/Concierge/Security required for our new Homeless Service, High Park Family Hub, Drumcondra, Dublin 9

Respond! are pleased to invite applications for the positions of Full-time Receptionist/Concierge/Security x 4 located at our new Homeless Service, High Park Family Hub, Drumcondra, Dublin 9

The purpose of the role is to act as a first point of contact for all service users, visitors and stakeholders to the Service, while maintaining a safe and secure environment

Duties include:

  • Ensure the day-to-day operations of the service are run in accordance with Respond’s policies and procedures
  • Meet and greet all visitors to High Park. Directing them to various offices and meetings as necessary.
  • Monitor and manage the sign–in & sign-out books, Respond! Staff and Family Hub Residents.
  • Security Duties for High Park Family Hub. Interact and assist Residents on their comings and goings from High Park Hub.
  • Handle enquiries, including telephone calls and agency visits
  • Undertake general administrative and secretarial duties
  • Respond to all safety and security related incidents, ensuring correct service procedures are followed, and record and report such incident as appropriate
  • Report and record Family Hub activity to Manager or staff on duty.
  • Organise meeting/ preparation and layouts for Church/Conference Building meeting rooms.
  • Monitor Cleaning of reception, Church/Conference rooms and elevator area.
  • Monitor Parking at front and back of buildings.
  • Organise Church /Conference Room/ Meeting Room seating and furniture for meetings and events.
  • Monitor reception area signage, post box use and post/delivery receipts.
  • Monitor all Contractors/Service personnel entering the buildings. Identifications etc.
  • Be fully trained and experienced in Service Care and Child Protection Policy implementation.
  • Promote the Respond! Ethos and values.
  • Any other duties that may be assigned from time to time

The successful candidate will have:

  • Relevant 3rd level qualification
  • Minimum of 2 years’ experience in a social care setting
  • Previous general administrative experience
  • An understanding of the nature of homelessness and the needs of homeless families
  • A working knowledge and understanding of Child Protection
  • The ability to treat service users in a non-judgemental and respectful manner
  • Adhere to professional boundaries and work in a professional manner at all times
  • Good oral and written communication skills
  • Strong interpersonal and teamwork skills
  • Highly motivated, reliable and flexible
  • Garda Vetting will be required as part of the recruitment process


1 Full-time Fixed Term Contract (40 Hours per week) – Monday to Friday 9:00am to 5:30pm

3 Full-time Fixed Term Contracts (40 Hours per week) – Monday to Sunday Rota (Evenings/Nights/Weekends)

To apply: Please email CV and cover letter quoting ref no: WS/RCS/0317 and clearly state which position being applied for Receptionist/Concierge/Security

Closing Date: Monday 27th March 2017