Datapac ensures business continuity and data protection for Respond

Datapac ensures business continuity and data protection for Respond Housing Association

Greg Poland Respond IT Manager with Lorraine Coleman Datapac Account Manager

Datapac, Ireland’s leading ICT solutions provider, announced its implementation of a new backup and business continuity solution for Respond The new system provides Respond with increased backup capacity, and true business continuity in face of any potential downtime. This solution doubles Respond’s backup capacity, and backs up tenant data to a secure offsite location

Founded in 1982, Respond designs and builds houses for people who otherwise might not be in a position to provide safe, secure, long-term housing for themselves. Having built over 5,500 homes in Ireland, the association’s 250-strong staff is responsible for the ongoing management of 4,100 properties around the country.

Respond’s continued expansion meant that it needed an even more powerful backup and business continuity solution to manage the burgeoning levels of sensitive tenant data that it was tasked with storing.

Having looked at a number of solutions and providers, Respond opted for a Datto backup and business continuity platform, and chose Datapac, the only Datto Elite Partner in Ireland, to design, implement and support the new solution. The provider conducted an audit of Respond’s requirements and installed a Datto Siris SE10000 backup, all while minimising disruption to the association’s ongoing work.

DSCN3548Respond has experienced a range of benefits from the new Datto solution. First of all, the system has eased any concerns regarding available backup space. The new 10TB Datto appliance doubled Respond’s backup capacity, giving them plenty of room for future expansion, as well as full confidence in face of potential downtime.

What’s more, the solution backs up all of Respond’s critical servers offsite, giving the association true business continuity. In case of a hardware failure, malware, or a natural disaster Datto permits Respond to instantly restore accounts and operate as usual, while providing the IT team with the time to fix any issues without compromising any data, or incurring downtime. In a recent business continuity exercise, the association was able to restore its critical systems, including its housing system, file servers, and financial systems in a number of hours. This functionality means that even in the event of an outage Respond can continue to serve all of their tenants, and pay particular time and personal attention to those who need them most.

“Our old backup solution was close to capacity since it had been running for a number of years. We needed an even more powerful and scalable alternative which offered increased capacity and the ability to easily restore backups,” said Greg Poland, IT manager, Respond

“We were looking for a solution which would backup our entire virtual server infrastructure both locally and off site, offering us true protection from downtime, even if our physical hardware has been destroyed. Datapac understood this, and took the time to research exactly which technology would be the right fit for us. They have provided us with a fantastic solution for our evolving needs, as well as world-class levels of service and support.”

Lorraine Coleman, account manager, Datapac, said: “By increasing the amount of backup space this new solution provides Respond with increased peace of mind. Their team can be satisfied that the data is safely backed up at any given time, both on premise and into the cloud. We are delighted to have been able to help Respond to find the right solution for their business needs. We will continue to offer them service and support so that they can focus on the great work they are doing around Ireland.”

About Datapac

Datapac is one of Ireland’s largest and most successful ICT solutions and services providers. Established in 1982, it has been at the forefront of technology innovation in Ireland for the past three decades.

With offices in Dublin, Wexford and Belfast, and service locations throughout Ireland Datapac provides nationwide coverage. Its comprehensive range of technology and services offerings includes unified communications, cloud services, managed services and ICT support, network storage, virtualisation, business continuity, IT security, and managed print and document services.

Datapac partners with many of the leading global technology companies such as Cisco, Citrix, EMC, HP, IBM, Microsoft, Sophos and VMware, holding advanced levels of accreditation with each one.

Datapac’s in-depth knowledge and expertise allows it to independently and effectively manage clients’ evolving technology needs. Its unified business approach is ‘making life easier’ for its growing customer base. For further information, visit